Gesner Estate Jewelry Policies

 

Payment

We accept personal checks, money orders and cashiers checks. However, payment must clear our bank before shipment. Normally, 5 working days is sufficient time for checks to clear. We also accept all major credit cards directly on our website thru PayPal. All purchases made by credit card will only be shipped to the address that your statement is sent to. Please call us at 727-586-6000 during business hours (9:30-5:30 EST Monday–Friday) if you have any questions.

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International Payment

Orders placed outside the U.S. can only use PayPal for payment. Orders will be sent to your PayPal listed address only.

All international shipments will incur a flat fee of $75.00 USD. All shipments are made through either DHL or Fed Ex and normal shipping time to your address is 1 week or less.

Buyer pays for any Customs/Duties/VAT Tax/Local Tax - If necessary. We are not responsible for any items detained by Customs.

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Included With Every Sale

Every item is accompanied by a complete gem analysis & appraisal prepared by a G.I.A. Graduate Gemologist. Insist on this report when purchasing from anyone online - For your peace of mind.

We provide you with complimentary ring sizing at the point of sale and also for as long as you own the ring if needed in the future. We also provide you with free shipping to your address and overnight delivery. Additionally, we stand behind the ring regarding required future repairs for a period of 5 years, assuming said repair is from normal wear and not caused by abuse. back to top

Return Policy

Our policy is as follows: An UNCONDITIONAL 2 day return privilege for a full refund including the cost of your returning it to us. No reason needs to be given for this 2 day return privilege. All you need to do is notify us within 2 days of receiving it and let us know that you are returning it. You have an additional 12 days to have the ring looked at by another appraiser if you wish and if the ring turns out not to be as represented, you may return it for the same full refund as described above. The only requirement is that the ring be appraised by a graduate gemologist from the G.I.A and that the second opinion differ in a meaningful way. A copy of his or her appraisal must be sent to us before we will agree to the refund and whether being returned under the 2 day unconditional policy or the additional 12 day appraisal privilege, the ring must be returned promptly and in the same condition as when sent.

Store Credit

After the 14 day return privileges have expired, any item purchased from us may be returned for a full store credit as long as it is back in our possession within 30 days of purchase and is in the same condition as when received. The store credit has no time limitation and may be used for what ever purchase you choose.

Layaway Purchases

Layaway purchases may be canceled at anytime within the first 2 days of the agreement and receive a full refund of the initial deposit. The agreement to purchase starts when the 1st layaway payment is made, and after that 2 day period only store credit will be issued. 

 

Layaway Policy

Starting a Layaway is your commitment to buy. Layaway's are a 90 day term and with a money back guarantee 2 days after the item has been received by the purchaser. If at any time during the contract, the purchaser chooses to terminate the layaway, store credit will be given for the amount paid at the time of termination. 

For a Layaway purchase under $1,000, 1/2 of the purchase price is required as down payment followed by 1 monthly payment of the same amount. For purchases between $1,000-$3,000, 1/3 of the purchase price is required as down payment followed by 2 monthly payments of the same amount. For purchases over $3,000, 1/4 of the purchase price is required as down payment followed by 3 monthly payments of the same amount. There is no charge for this service and you may prepay at anytime.

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Domestic Shipping

All orders are shipped USPS Express- Fully Insured. Orders will be shipped within 2-3 business days. If you would like any other special accommodations, please feel free to contact us.

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International Shipping

All international shipments will incur a flat fee of $75.00 USD. All shipments are made through either DHL or Fed Ex and normal shipping time to your address is 1 week or less.

Buyer pays for any Customs/Duties/VAT Tax/Local Tax - If necessary. We are not responsible for any items detained by Customs.

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Guarantees

We make every effort to accurately describe our jewelry. In the event you are unhappy with the item, you can return it for a refund per our return policy.

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Sales Tax

When shipped to a Florida address, sales tax of 7% will be charged.

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Ring Sizes

If you purchase a ring from us, we will size your ring at no charge. When purchasing a ring online, please make sure the size you give us is the correct size.

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